1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, company details
- Business Information: Business name, website URL, industry, size
- Chat Data: Conversations between your customers and the AI assistant
- Payment Information: Processed securely through Stripe
- Usage Data: How you interact with our Service
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
- Detect and prevent fraudulent activities
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information in the following situations:
- Service Providers: With vendors who assist in providing our Service
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In connection with a merger or acquisition
- Consent: With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with Cloudflare
- Regular backups and disaster recovery
5. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. You may request deletion of your data at any time.
6. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data
- Restriction: Request limited processing
7. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information is collected, used, shared, or sold.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve our Service
You can control cookies through your browser settings.
9. Third-Party Services
Our Service integrates with:
- Stripe: Payment processing
- Cloudflare: Infrastructure and security
- Groq: AI language processing
- Qdrant: Vector database for search
These services have their own privacy policies governing their use of your information.
10. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
For questions about this Privacy Policy, please contact us at:
Email: privacy@busy-chat.com
Data Protection Officer: dpo@busy-chat.com
Address: [Your Company Address]